An Importance-Performance Appraisal of Cleveland Metroparks Zoo

November 1st, 1993 | RESEARCH

In this article, David Scott, Ph.D. provides a summary of an importance-performance appraisal of the Cleveland Metroparks Zoo in Cleveland, Ohio. The attributes selected for appraisal included a variety of service attributes.



Team Members

David Scott, Ph.D., Author, Cleveland Metroparks Zoo


Identifier Type: issn
Identifier: 0892-4996

Publication: Visitor Behavior
Volume: 8
Number: 4
Page(s): 4


Audience: Evaluators | General Public | Museum | ISE Professionals
Discipline: Education and learning science | Life science
Resource Type: Peer-reviewed article | Research Products
Environment Type: Aquarium and Zoo Exhibits | Exhibitions