A Crowdsourced Library Help System

Purdue University will develop CrowdAsk - A Crowdsource Library Help System, a web-based help system for academic libraries. CrowdAsk will allow librarians, students, and faculty to ask and answer questions about library resources and tools. CrowdAsk will also support ranking of questions and answers by users as well as the use of scores and badges for user motivation. The project addresses issues of existing fragmented library and academic help channels, content reuse and preservation, and lack of user (particularly expert) participation. CrowdAsk will be open source and shared with the public. It will impact the way users interact with libraries, as well as promote better understanding and use of library resources. The project will give users power to support others in getting research help.