Through The Eyes Of The Guest: How Guest Services Can Influence The Visitor Studies Agenda

January 1st, 1995 | RESEARCH

In this paper, Ellen Stokes shares experiences at the St. Louis Zoo related to how guest services can influence the visitor studies agenda. Stokes discusses three issues: Part of the guest services director's job is to be an advocate for appropriate and appealing visitor services, the guest services perspective must view the institution as a whole (as contrasted with looking at one exhibit at a time), and this holistic approach to the institution can perhaps guide visitor studies into new directions.



Team Members

Ellen Stokes, Author, Saint Louis Zoological Park


Identifier Type: issn
Identifier: 1064-5578

Publication: Visitor Studies
Volume: 7
Number: 1
Page(s): 3


Audience: Evaluators | Museum | ISE Professionals
Discipline: Education and learning science | General STEM | Life science
Resource Type: Peer-reviewed article | Research Products
Environment Type: Aquarium and Zoo Exhibits | Exhibitions