Museum Learning Via Social and Mobile Technologies: (How) Can Online Interactions Enhance the Visitor Experience

Key to introducing information and communication technologies in museums is to support meaning-making activity in encounters with artefacts. The study presented in this paper is exploratory in nature and investigates the use of social and mobile technologies in school field trips as a means of enhancing the visitor experience. It is anchored in sociocultural perspectives of learning as meaning making, with a focus on mediating artefacts in the development of understanding. The Museum of London was selected as the site of the study and the participants were a Year 9 History class (13-14 years old) in a secondary school in Milton Keynes. The paper considers evidence of meaning making from students' online posts on Twitter and activity on-site. Observational data, the visit's Twitter stream and post-visit interview data with the participants are presented and analysed. A mixed-method approach is employed to interpret the museum visit and examine young people's experience in the museum.